Drop-in advice session times:
Our Reception is staffed from 09:00 to 13:00 Monday to Friday.
What happens when you get to the bureau?
You will be offered a short session with an assessor who will identify the most appropriate way for us to help you. This could be giving you the information you need to solve the problem yourself. Or it could be making an appointment to discuss your problem further - in person or by phone. Sometimes, we might direct you to a different organisation that is better placed to help you.
How to prepare for your visit or contact with Citizens Advice:
When you visit your local Citizens Advice, it's important that the adviser you speak to has as much information about your case as possible. If you don't bring the necessary paperwork with you, you may have to come back another time. This means it could take you longer to get the help you need.
This page gives you an idea of the kind of information it's useful to bring with you. If you haven't got everything that's shown, don't worry - bring as much as you can find.
It's sometimes important to get help as soon as possible because you may only have a short amount of time to take certain action.
Access to Signers for Hearing Impaired may be possible.
Closed Bank Holidays, Public Holidays & between Christmas and New Year. Our drop-in advice session is closed one day of each month for essential staff training on:
- Tuesday 22 January 2019
- Tuesday 12 February 2019
- Tuesday 12 March 2019
- Tuesday 9 April 2019
- Tuesday 14 May 2019
- Tuesday 11 June 2019